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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Willedra Jackson

November 22, 2024

5  out of  5
rating by Willedra Jackson
"I had an excellent experience working with Crystal Shelton. She was incredibly helpful and patient, as she walked me through the whole life vs. term life debate, in a way that was easy to understand. I came in with a ton of questions and a long to-do list, and she took her time with every single one. Even though I felt like it was a lot, she never once seemed annoyed or rushed. She broke everything down with examples and kept my budget in mind. I truly appreciate her professionalism and care and for taking the stress out of this process. I highly recommend her services to anyone looking for an agent who truly cares."
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alexis lopez

November 21, 2024

5  out of  5
rating by alexis lopez
"I had a great experience talking to Nick regarding a quote on some auto insurance. I’m very appreciative because he helped me save a good amount of money from what Gieco was charging me. He was very patient and reassuring to all the questions I had (even the dumb ones) He was very knowledgeable and funny, hands down best customer service!"
We responded:
"Alexis Thank you for sharing your experience! We’re thrilled to hear that Nick provided such exceptional service and helped you save money. His patience, knowledge, and sense of humor truly make him a standout on our team. We’re glad he could answer all your questions and make the process enjoyable. If you need anything else, don’t hesitate to reach out. Welcome to the Darrell Shelton State Farm family!"
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Reggie Cannon

November 21, 2024

5  out of  5
rating by Reggie Cannon
"This is a phenomenal company… They were very knowledgeable and caring about the needs for my funeral home and fleet of vehicles… Thank you again Mrs. Crystal Shelton for the professional customer service… I already have my staff members switching over to this company for there insurance needs!"
We responded:
"Reggie Thank you so much for your wonderful review! We’re honored to have been able to assist with your funeral home and fleet of vehicles. Mrs. Crystal Shelton truly exemplifies professionalism and care, and we’re thrilled she provided such excellent service. It means a lot that you’re recommending us to your staff as well! We’re here to continue meeting all your insurance needs. Thanks again for trusting Darrell Shelton State Farm!"
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Pedro Pacheco

November 21, 2024

5  out of  5
rating by Pedro Pacheco
"Allison is the best!!!!"
We responded:
"Yes she is!!! We are lucky to have her. Thank you Pedro"
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Dorimi Pineda

November 21, 2024

5  out of  5
rating by Dorimi Pineda
"Muchísimas gracias a cynthia por siempre atenderme con tanto esmero, la mejor!"
We responded:
"Thank you for the review "
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Robert Jerome

November 21, 2024

5  out of  5
rating by Robert Jerome
"Great service. Dealt with Kylin. He was super professional, had every answer to every question I asked. Truly he was a pleasure representing Darrell's State Farm in a stellar manner. Call Kylin, he'll get it done for you and got me the lowest rate offered."
We responded:
"Robert Thank you for your fantastic review! We’re thrilled to hear that Kylin provided such professional and knowledgeable service. He truly goes above and beyond for our customers, and we’re glad he could find you the best rate. We’ll be sure to pass along your kind words to him. If you ever need anything else, don’t hesitate to reach out. Thanks for choosing Darrell Shelton State Farm!"
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Kermit Wenkstern

November 21, 2024

5  out of  5
rating by Kermit Wenkstern
"All was great. Crystal was great as well. No complaints!"
We responded:
"Kermit we appreciate you and your awesome review."
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Christian Gonzalez

November 20, 2024

5  out of  5
rating by Christian Gonzalez
"Christian me trato SUPER BIEN. Espero por mi todo el dia hasta q hize la poliza con El. Le doy 10 estrellas... Delen un aumento salarial pues se lo merece. Gracias Christian Dtb... Estaré orando por ti."
We responded:
"¡Muchas gracias por tu increíble reseña! Nos alegra saber que Christian te trató tan bien y que tuviste una experiencia tan positiva. Nuestro equipo siempre se esfuerza por brindar el mejor servicio, y comentarios como el tuyo nos motivan aún más. ¡Le compartiremos tus amables palabras! Agradecemos tus oraciones y confianza en nosotros. Estamos aquí para lo que necesites. ¡Bendiciones!"
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Flavia Rossi

November 19, 2024

5  out of  5
rating by Flavia Rossi
"Kylin was amazing and very helpful . He was patient and explained everything to me . Would recommend him to everyone I know ."
We responded:
"Thank you Flavia"
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Marty Williams

November 18, 2024

5  out of  5
rating by Marty Williams
"Alison was great! Easy transition to a new policy."
We responded:
"It was our pleasure to serve you. Please don’t hesitate to reach out to us if you need anything further. Thanks for the review."
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Tay H

November 16, 2024

5  out of  5
rating by Tay H
"I’m so happy I came back to the State Farm family. Nick Falconer is hands down one of the best agents. No matter what time he will answer the call. He was quick and efficient and made purchasing renters insurance easy. Will definitely be calling him back to for life insurance policies"
We responded:
"Thank you Tay"
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Patricia Fraguada

November 14, 2024

5  out of  5
rating by Patricia Fraguada
"Kylin was very patient and explained everything to me. Very helpful young man. Called me after hours when I was able to talk to him to go over my options. May have been a little more expensive but I feel it was worth it with the additional health insurance I added. Thank you Kylin! You were awesome! Hope to continue working with you years to come."
We responded:
"Patricia we really appreciate your review of our office. "
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mike trabert

November 13, 2024

5  out of  5
rating by mike trabert
"NICK was awsome no pressure, I was ready to switch insurance I told him I needed to get a few things in order , he wasn't pushy or aggressive, very friendly and patient with me . GREAT CUSTOMER SERVICE!!!!!! He kept in contact even though he was probably thinking I was not going switch , the way he handled himself was mostly the reason I switched , at first it was price of course but after dealing with him it was customer service, not price ."
We responded:
"Mike Thank you for sharing your experience! We’re thrilled to hear that Nick’s friendly and patient approach made the difference in your decision to switch. Providing exceptional customer service without pressure is what we strive for, and it’s wonderful to know Nick delivered just that. We’re lucky to have him on our team and are grateful for the trust you’ve placed in us. Welcome aboard, and thank you for choosing us!"
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Marie Michel

November 13, 2024

5  out of  5
rating by Marie Michel
"Christian was great! He was very patient and knowledgeable. He helps me save on my insurance. Keep up the good job!"
We responded:
"Thank you Marie"
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Jossy

November 13, 2024

5  out of  5
rating by Jossy
"Cristal is very efficient. She listened to my needs and was able to find exactly what I was looking for. She was very professional, knowledgeable and friendly. She also followed up once I signed the paperwork to make sure that I was satisfied. I recommend Cristal for excellent customer service and promotion."
We responded:
"Thank you for your wonderful feedback! We’re delighted to hear that Crystal provided such efficient, professional, and friendly service. It’s great to know she took the time to understand your needs and followed up to ensure your satisfaction. We’re proud to have her on our team, and your recommendation means a lot to us. Thank you for choosing us, and we’ll be sure to share your kind words with Crystal !"
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Diedra Yard

November 13, 2024

5  out of  5
rating by Diedra Yard
"I was very pleased with Nicolas Faloner's service today! He was very professional and patient in explaining the coverages related to my online quote. I had a lot of questions and he was very thorough in answering all of them without being pushy. Looking forward to working him in the future. Thank you."
We responded:
"Thank you for sharing your experience! We’re delighted to hear that Nicolas provided you with such professional and patient service. It’s great to know he could thoroughly answer all your questions and help you feel confident about your coverage options. We look forward to working with you in the future and are here whenever you need assistance. Thank you for choosing our team!"
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Nelson Gonzalez

November 12, 2024

5  out of  5
rating by Nelson Gonzalez
"Darrell went above and beyond to assist me. The customer service has been exceptional and I would highly recommend him to anyone."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Darrell went above and beyond to assist you and that you had an exceptional experience with our customer service. Your recommendation means a lot to us, and we’re here whenever you need assistance. Thank you for choosing Darrell Shelton State Farm in Coral Springs!"
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Carlos Martinez

November 8, 2024

5  out of  5
rating by Carlos Martinez
"Excelente atención, muy amable, dedicada y detallista en su trabajo. Muchas gracias por todo el apoyo y la asesoría"
We responded:
"¡Muchas gracias por tus amables palabras! Nos alegra saber que recibiste una atención amable y detallada. Estamos aquí para apoyarte en todo momento y nos enorgullece brindar un servicio de calidad. ¡Gracias por confiar en Darrell Shelton State Farm!"
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Bri heehee

November 8, 2024

5  out of  5
rating by Bri heehee
"Kylin was the best representative!!! He answered all my questions and got me the best quote! It felt like I was talking to Jake from statefarm 10/10"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear Kylin provided you with an exceptional experience and found you the best quote. He takes great pride in making sure our customers feel comfortable and well-informed—just like Jake from State Farm! We look forward to continuing to serve you. Thanks again for choosing Darrell Shelton State Farm!"
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Brittany Mahr

November 7, 2024

5  out of  5
rating by Brittany Mahr
"Nick was fantastic in helping me lower my vehicle insurance. He’s highly personable, worked around my schedule, and made communication easy. I highly recommend reaching out to him!"
We responded:
"Brittany, thank you for such a kind review! I am so happy Nick was so helpful with your auto insurance! "
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Kadeja McGee

November 5, 2024

5  out of  5
rating by Kadeja McGee
"Nick is awesome! He saved me over $150 on my car insurance. Very courteous, professional and friendly! Thanks again & many blessings!!"
We responded:
"Thank you for the wonderful feedback! We’re delighted to hear that Nick was able to help you save on your car insurance. He always goes above and beyond to provide courteous and professional service. We appreciate your kind words and wish you many blessings as well! Thank you for trusting Darrell Shelton State Farm!"
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wendy christy

November 5, 2024

5  out of  5
rating by wendy christy
"Crystal was calm and knew her stuff. Answered all my questions to my satisfaction and was very professional. I am hoping this works out. Thank you."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Crystal provided you with the answers and support you needed. She truly cares about helping our clients, and we’re glad she made a positive impact on your experience. We look forward to continuing to meet your expectations. Thank you for choosing Darrell Shelton State Farm!"
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andrea gonzalez

November 5, 2024

5  out of  5
rating by andrea gonzalez
"Amazing customer service!!"
We responded:
"Thank you Andrea"
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Rich Brashears

November 4, 2024

5  out of  5
rating by Rich Brashears
"Darrell Shelton State Farm was very easy to deal with for bundling my home and auto insurance. Ask for Matt to assist you. He was very knowledgeable and communication through the process was great!"
We responded:
"Rich, Matt is a new addition to our team. He has caught on the the Darrell Shelton State Farm agency ways of doing business very easily. We look forward to working with you. Feel free to reach out anytime you have any questions. "
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Jo Robinson

November 1, 2024

5  out of  5
rating by Jo Robinson
"I had a great experience with State Farm agent Kylin Nelson from the Darrell Shelton State Farm Agent/Agency. The rate was extremely good. This is the best rate I’ve ever had living in the state of Florida. Florida can be very expensive when it comes to their rates and I’m happy. I finally found a company that took things in consideration, such as the fact that I’ve never been in an accident and other things. Check them out 😊"
We responded:
"Jo our agency and State Farm do all we can to ensure that our clients get the best service and the best options when it comes to insurance. Thank you!!"